BAD SERVICE

<p>I joined the gym company (Braamfontein branch) August 2015, I signed the contract with Bongani Ngwenya. At the time I asked him if I could cancel my membership a few months down the line and he asured me that I could. In October 2015, I requested to cancel my membership and I was told by the same guy that I have to pay a transfer fee of R500 (meaning the membership would be transfered to a new client than being cancelled), I payed the amount and requested a slip and he told I would receive it later on. I went for collection but there was no slip, I was however asured that the account would be transfered and that November 2015 would be the last time I get debited. At the end of November I contacted the guy and he told me that the account was transfered and that he will email me the documents. I never received the documents and the company continued debiting me until February 2016. Each time I contacted the guy, even went to him, he always told me that it was administartion problem but he would sort it out and he couldn't produce paper work because it was at the head office. He payed part of the balance due for my membership (claiming he is solving the matter) and left a balance that keeps accumulating monthly to date. When I tried complaining to the accountant of the company she told me that the guy was promoted to management level for the gym so she couldn't help me but the manager (Bongani) would have to help me. To date he hasn't assisted me and I owe the gym a lot of money since there is no money in my account anymore to debited. The bank even cancelled my account due to unsuccesful debit orders while the gym keeps sending me SMSs to pay the due amount. I have no one else to complain to or ask assistence from because Bongani is a manager. I am scared that i might even get black listed because of this mess. I have all the emails and texts to prove all my claims.</p>