Bad customer services

<p>On 30th September 2016 I requested to freeze my gym membership in writing and I was assisted by Truth ( administration lady/ account lady) at gym company randburg n I was told from October they will start deducting amount of R45 for the freezing to my surprise they kept on sending reminder text saying I owe that and they continued deducting frm my account, on the 21 January I requested a meeting with the club manager Trevor and he advised me on the 23th he will call me to assist with freezing my account. I was not even aware that i had an outstanding amount which needed to pay before they can freeze my membership. I really need assistance cause this company is abusing my customers right,request a way forward before I involve the ombudsman for further assistance.</p>