Bad customer service from gym company.

First and for most their service is pathetic. My first experience at the gym located at maponya mall was pathetic I wanted to cancel my membership because of the bad experience, the manager at the time apologized and convinced me otherwise. This was three years ago. Early this year I went to enquire about my contract expiry date so I can cancel it cause I lost my contract. I was told it will expire in March and I should come back then to cancel it. I did not go back there thinking now that it is expired they will not debit from my account. So today I went to them to find out why they are still debiting cause the contract is expired. I was told that it’s my responsibility to cancel and they saidI owe them from March till now. I told them I have been reversing their debit orders cause the contract is expired and I did not sign to renew my contract. I ask them why don’t they call their clients to find out if they are renewing their contract or not. I’m ****ed off with them cause this could ruin my credit . It really is unfair cause I wasn’t even using their facilities cause of their rude and horrible customer service. I would never advise anyone to join gym company and they must remember that word of mouth is very powerful. I never thought I would experience this. Virgin active was waaaaaay better . Their service is excellent and I have never experienced such with them.