Bad customer service by management and consultants

About a month ago I inquired with the gym about their facilities, and I asked, did they have a child care facility and was there a child minder and I was told yes to both. The consultant failed to mention that it wont be ready not until they move into the new premises. I signed the contract been assured that the place would be ready in a week, throughout the week I kept on calling and again told it would be ready. I started a week later and when I arrived I saw that it still was not ready and again the consultant Musa assured that management was working on it. Came back the next day and realised I am been given the run around and I decided to cancel when the accounts manager told me I would have to pay a cancellation fee, I explained to her that I would have cancelled a long time ago if the consultant was upfront with me about the issues. Finally met the manager to discuss this, Keith was undermining, made me feel like it was my fault I didn't read the terms and conditions to the point he refused to assist me if I wasn't willing to pay the 1st month's debit order for a service I didn't use. Found the service unacceptable and I still waiting for feedback from Keith about my contract