Bad Customer Service

February I met a gentleman who approached me asking that I sign with the gym company I told him I'm not working only my spouse is working so I have to discuss with him first before I can agree he then said to me that I should give him my details and he will keep them until Monday he will call me on Monday to confirm if I am joining the gym or not he also stated that the call centre of the gym will contact me on Monday to verify my details and confirm before they process my application.Monday passed and On March I sent them an email that I'm not proceeding with my application as my spouse can't not afford I never got a feedback. A week later I went to there offices to find out if they received my email , I found the manager and spoke to her about this matter and she told me the is nothing she can do about it cause my application has been processed I asked how is that possible because I never agreed she told me that what is done is done and if I want to cancel I have to pay for 3 months I told her that I can not afford that and she said that's the only way it works .end of April they tried to deduct money on my account I went back there I again on the 17May to ask they remove my from the system cause I never gave any concent to process that sale and the lady I got there was very rude she said it's not her fault cause I gave them my details and I have to pay whether I like it or not