Bad customer service

I'm an unemployed student who joined The Gym Co that just recently opened in Ormonde in Feb 15.I told them I would like to enjoy the benefit of a discount because I'm on Discovery Vitality. Kopano was hungry for sales and told me I should bring the main member of the medical aid(mum) that Friday so he can make the changes. I did just that but they couldn't assist because the accounts person in head office had left. I went back to them on Monday as they suggested but still nothing could be done. Head Office suggested we speak to the Manager in Ormonde, Duane. He told me he would assist once the 1st debit goes off my account end of Mar 15. I was sceptical because once the debit went off it was too late for changes. I received no feedback since and don't know whether or not I will be paying R199 per month in future or R99. I visit the gym 6 days a week. Previously Virgin Active had rented the premises and closed after many years in Nov 14.We had very good customer service-thumbs up to them. But the staff of the The Gym Co look miserable, unfriendly-one cannot even get a greeting or smile from them, incl the manager. They should employ young vibey, energetic & friendly people.PATHETIC