bad credit record

I'm very disappointed WITH GYM CO their marketers on the street told me that they were doing a survey if I could 1 day be interested in training with them not that I was joining, only to find out they debiting my student account. called them to advise that i'm a student with no income and I never joined , they then sent me sms advising that my account is in arrears advised my brother who then called GYM CO COUNTLESS TIME BUT NO CHANGE IN THE SITUATION>TODAY I THEN RECEIVED A CALL OF THE SAME NATURE AND ADVISING ME TO COME TO THIER OFFICES>>>>>>NEXT STEP IM ADVISED TO TAKE IS THE OMBUDSMAN CAUSE WE CANT B SAYING WE WANT A DEBT FREE GENERATION WHILE WE GETTING ****** DAY LIGHT