Accounts Departments that can't account

The Accounts Dept at Gym Company has been a complete pain to my life. <br> If it is not the daily text messages about arrears then it is the consultants calling to ask the same questions, at different intervals of the day.<br> <br> I paid the outstanding amount on my account in February 2016 and requested for the account details to be changed for future debit orders. Thando Xaba (the consultant I was dealing with) told me that this had been done and all was in order. <br> So imagine my shock when I receive an email from the same person on April 8th, telling me that I owe the gym over R1100. I am sick and tired of the lack of efficiency of this gym and its people. Once the contract ends, it'll be too soon.<br> <br> It's one thing to deal with different people who may be mistaken because of the ill records from another employee but there is absolutely no excuse for Ms Xaba to be on my throat about the same nonsense. <br> Once she explains why my debit orders haven't gone off as per my request, or why the system wasn't updated to reflect the arrears amount paid, then perhaps I could find time to go into that gym and see her. <br> <br> What horrid service!