Account Cancellation

I am writing to formally lodge a grievance regarding the ongoing issue with my account, despite the fact that it was fully paid off in September 2024. My account was settled in full for the amount of R1096.00, and a debit of R299.00 was processed on the 10th of September 2024.

I was assisted by Portia on the 7th of September 2024, and during this interaction, I provided a completed membership termination form as required. At the time, I was assured that my account would be closed, and no further charges would apply.

However, I have continued to receive calls from your company claiming that there is an outstanding balance on my account, which is both incorrect and frustrating. I would like to request immediate clarification and resolution of this matter. Please confirm that my account has been properly closed and that no further action is required on my part.

I kindly ask that this issue be investigated, and any incorrect records be updated to reflect the payment made and the account's closure. Please provide written confirmation that this matter has been resolved as soon as possible.