Pathetic Service

I am an existing member of the gym company with a platinum membership. After my 3 year contract ended I had decided to downgrade my membership to the R199 membership fee. However when I asked the Bromhof branch about this they advised that I have to pay a R399 joining fee. Which I don't understand why because I am already joined with the gym company. Further to that I spoke to the gym manager Calvin and he advised that he will drop the joining fee... only to be told I need to pay a R300 downgrade fee and another R100 for the tag. I mean is this a joke. I think this is absolutely ridiculous as I have been a loyal member of your gym for the past 3 years.

Further to this the service at this branch is pathetic. The gym manager is never available and when he does take my calls, he then sets up appointments only for him to either not be there for the appointment or not be available for the appointment. Which is ridiculous as he set up the appointment time and promised he will be available.

I have now decided to cancel said membership due to this. Is this how the gym company services/treats their loyal customers?