Unacceptable service at Herm****.

Haval / GWM Herm****, operating under Rola, as I was informed, opened doors last year September / October. I own a GWM and was very excited to notice this as I have to deal with Helderberg GWM in Somerset-West, quite a drive away. This was much more convenient as I stay in Herm****. September was apparently not the official opening, officially they opened December but did accept orders in September as I placed one for spares. I ordered spare parts from Chandre. Very small things. Up to today, about 10-11 months down the line, no spares. Only excuses. I work in Iraq and only return to SA every few months and then every time upon my return, excuses when I inquire about the order or blaming someone else. Chandre, has been giving me the run around for months. Eventually I had enough and contacted The Principal, Mr Calitz. What a waste of time. He is just the same and I can now see how the Management style flows through to the employees below him. Eventually I got a answer from Athena who tried to assist, thank you for the effort. but only to indicate she is sorry for the inconvenience Chandre was not the person to take orders. No further follow-up nothing. Up until today no person attempted to contact me again explaining anything coming up with a solution even after numerous correspondence was sent. I eventually just stopped communicating since there is no feedback from them.

It is clear that Mr Calitz and his team is not in line with the GWM slogan "We are committed to providing you with an effective and timely response" as is proudly displayed on the GWM website. Maybe they should be re-inducted into how customer service is supposed to be managed or he should go to Helderberg to see how it is done.

Extremely disappointed with the arrogance and ignorance of the Herm**** team. I will refer back to the Helderberg branch where you actually get service. This Manager and his team in Herm**** is not a good reflection on the Haval / GWM brand.