No back payment at all

I played with gv solutions online for over a year now. Since October they take my money but it doesn't show on my app. I did send over a dozen mails for 3 days eft money to be refunded. They do not answer or bother to contact me to tell me what their problem is. Tonight yet again I did an eft and it doesn't reflect on my online account. Please be cautious for The Palms Treasure online. They only have an email no phone number what so ever.