Avoid avoid avoid! Worst managing agents!

I've been a trustee for 4 years with GVS as our managing agent. Gary is rude and unhelpful to the owners when they need information from him. He has been of no help getting quotes or even recommending companies when we require work to be done around the complex. His budgets are a complete shambles that make no sense. His 10 year maintenance plan completely useless. The trustees have basically had to manage the complex themselves as GVS has been so useless. He does not respond to phone calls or emails from the trustees. You ask him how to manage situation A, and he responds with options for B,C,D and E, but never actually answers the question that's been asked. And for that they have charged us exorbitant management fees! Now that we finally have a new reputable managing agent we are becoming even more aware of the incompetence shown by GVS. Just avoid them, whatever you do.