GB
George B
1 reviews | Active since May 2020
13 May 2020, 13:16
Pathetic after sales service
Pathetic after sales service, bought a belt from them, the " cobra " clip broke after using the belt maybe 5 times, took it back to exchange it for a different product as I was not happy with the reliability of this product, the sales woman at the counter was unwilling to help me with my request, neither was the manager, they just repaired the clip. How are you supposed to have confidence in gear that fails so soon? I will not go back to this store nor will I refer anyone to them.
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Replies (2)
Guns & Tactics's replyOfficial
14 May 2020, 15:19He told us it was a Christmas gift therefor he had no invoice regardless we still repaired the item at no cost. After we agreed to help he decided he wanted to exchange the belt for a complete different new custom product for his 5 months obviously worn belt. We refused like any other company would.
Guns & Tactics's reply14 May 2020, 15:19
Official
He told us it was a Christmas gift therefor he had no invoice regardless we still repaired the item at no cost. After we agreed to help he decided he wanted to exchange the belt for a complete different new custom product for his 5 months obviously worn belt. We refused like any other company would.
GB
George B's updateReviewer Update
15 May 2020, 08:58This company is clearly trying to make themselves look better by twisting the facts in their favor, for the sake of keeping my original review short I kept some facts back. so to clarify, yes the belt was a Christmas gift which I asked a family member to get for me, regardless of this the belt was manufactured by & purchased from Guns & Tactics, I was even told in the store that it would make no difference whether I had an invoice with me or not, there is the first fact that is being twisted in their favor in their reply. There was no agreement reached, after showing them what the fault was the belt was taken to the back and upon the sales woman's return I was told that the clip is going to be repaired, this is when I said that I am not happy with this product and want to exchange it for a product which yes is completely different, but not custom as this is a normal stock item ( Hybrid Single Mag Pouch ) and is of less value than the belt I bought (fact number 2 and 3 being twisted in their favor), after which my request was denied using irrelevant reasoning such as their 7 day return policy % custom holsters among other reasons which made no sense. I did not deny wearing the belt, however I only received my licence 26 March 2020, and as mentioned had only worn the belt a handful of times, those few times being after receiving my licence, fact number 4 being twisted here is they're making it sound like I've been wearing this belt for the past 5 months. I am aware that clients try to BS suppliers all the time, I have worked in retail before and had my fair share of such clients, this is not the case though. The point to take away from all of this is that this company does not consider keeping their clients happy a priority, they are unwilling to make a plan, for the sake of a couple hundred Rand they have lost a client as well as all of his referrals, in my opinion not a very smart decision in such economically difficult times.
GB
George B's update15 May 2020, 08:58
Reviewer Update
This company is clearly trying to make themselves look better by twisting the facts in their favor, for the sake of keeping my original review short I kept some facts back. so to clarify, yes the belt was a Christmas gift which I asked a family member to get for me, regardless of this the belt was manufactured by & purchased from Guns & Tactics, I was even told in the store that it would make no difference whether I had an invoice with me or not, there is the first fact that is being twisted in their favor in their reply. There was no agreement reached, after showing them what the fault was the belt was taken to the back and upon the sales woman's return I was told that the clip is going to be repaired, this is when I said that I am not happy with this product and want to exchange it for a product which yes is completely different, but not custom as this is a normal stock item ( Hybrid Single Mag Pouch ) and is of less value than the belt I bought (fact number 2 and 3 being twisted in their favor), after which my request was denied using irrelevant reasoning such as their 7 day return policy % custom holsters among other reasons which made no sense. I did not deny wearing the belt, however I only received my licence 26 March 2020, and as mentioned had only worn the belt a handful of times, those few times being after receiving my licence, fact number 4 being twisted here is they're making it sound like I've been wearing this belt for the past 5 months. I am aware that clients try to BS suppliers all the time, I have worked in retail before and had my fair share of such clients, this is not the case though. The point to take away from all of this is that this company does not consider keeping their clients happy a priority, they are unwilling to make a plan, for the sake of a couple hundred Rand they have lost a client as well as all of his referrals, in my opinion not a very smart decision in such economically difficult times.