Reservations Refund ***

I booked in one of their resorts The Kingdom Resort for the stay 16 June - 20 June enjoyed my stay, we booked our quad bikes on line only to find that we booked the incorrect bikes and the resort adviced that we contact the company that made out booking for a refund on the booked quads and pay for the ride afresh. We were happy with that I made a call to Beekman and was adviced to send an email of which I did few minutes later on the 18 June. We got feedback email response from the guy called Isaac who adviced that the refund will not be processed due to cancelation policy. I then called the resort spoke to Naseema who listen to our quiry and adviced that Isaac was on lunch he will give him the massage when he comes back to give me a call and the day of the 18th passed without a call, I then called again on the 19th spoke to another lady and again he was on lunch left the massage for him to contact and again the guy never bothered to call me back.

Today the 26th June I called the group again and asked to speak to the guy Isaac then finally I got hold of him and I regret finding him. I asked him why was he not calling me back he said to me he never got any massage to cantact me how can I help you. I then explained about the refund email he requested for the reservation number I gave it to him. He than said to me he sent me email with the notification that the refund has been processed I then asked him who did he send the email to, he responded very rude and said your email. I asked him for the email address that he sent to as I have 2 email addresses and he said he sent to both emails. That's when I knew that he is lying to me as I used only my wife's email address. I then asked him was the refund processed he said yes it was done on the 18th surprisingly no one called me for a bank confirmation so again I knew that they never had my banking details. I asked to speak to the manager or team leader the guy told me the managers are in a meeting and I am not surprised no one gave me a call as the guy is a serial lier. I called at 8h30 am today the 26th June 2025.

Me and my wife we waited for both the email and a managers phone call nitless to say we are still waiting for both even now.

Isaac Nyathi is a patholical lie and has no customer service and very rude has no customer service at all and he thinks he is untouchable and doing you a favor when he helps you. Today marks 8 days after the event and still nothing happened. Can someone please listen to my phone recordings and they will understand my frustrations