1 reviews | Active since Mar 2016
WORST SERVICE EVER!!!
We purchased a Guess watch for our son in Saudi Arabia. When we returned to South Africa, we noticed that the numerals on the watch face had come loose and were rattling around under the watch glass. I took it to the Guess store at Midlands Mall on 25th November 2015 for repair. After many visits and excuses the watch was finally returned to us on 29th February 2016. With an invoice for R330.00 for repairs!!! The watch was not damaged or abused by my son and to me, when the numerals fall off, it is a manufacturing fault and it should have been repaired by them free of charge. Needless to say, Guess will never have to worry about me again as I will never purchase anything from them again. I also note that they do not respond to anything either on their numerous Facebook pages or anywhere else. Be warned. If you need to deal with them, you will need the patience of a Saint, and I also note that their quality is ****. So much for designer labels and ridiculous prices.
