Watch goes in for repair in October 2014, todate..

I bought my wife a guess watch at the Guess store in Fairland for her birthday, it was not even a year old and the number inside came loose, I thought they would replace it based on how new it was, but they insisted on sending it in for repair. We have since, gone back to that shop 4 times to follow up, every time with an excuse! The last time the manager just told me there is nothing he can do after keeping me there for almost an hour making calls and having no idea where the watch even is. To date we have not received the watch or any compensation for the trouble and issues they have caused. 6 MONTHS to fix a number that came loose?????? Pathetic service, lack of accountability, poor quality products and arrogance to say the least, stay away!!!