Product failure

I recently bought a pair of black GUESS jeans. If I have worn them 4 times it's a lot, they look brand new. Today they rode, from the crotch seam towards the pocket. I contacted Guess "customer care" today and was told to take them the store they were bought from and return them subject to their return policies. I no longer have the slip and bought them probably 2/3 months ago. Now if it's out of their return policy, pretty much tough luck for me!

GUESS couldn't care less with regards to their total product failure and makes it the customer and stores problem. If I cannot return them I sit with a pair of expensive useless jeans that I can do nothing with.

Pathetic "customer care" from GUESS and not at all what I would expect from an international brand