Poor service

I am very confused as to the service I received today regarding removing a link from my guess watch. <br> <br> I have bought the watch on line, and required one link to be removed in order to ensure my own comfort. <br> <br> I visited the shop at the mall, I was not greeted, and I had asked if they could remove the link, I was first given the excuse that the guy who does it, was not in, and this was the second occasion this has occurred. Upon asking when will he be back, the 3 sales assistants proceeded to tell me how by removing a link at the store would be a 'risk'. I could not understand what risk this would be, they could not explain to me what risk there would be, only insinuating that it's not safe to get it removed from the shop itself. <br> <br> I have never been aware of such high risk considering a link removal . Either way doubt was put into my mind and poor customer service was portrayed. It came across as they were lazy, and that they were making wild excuses . <br> <br> I did not appreciate it at all.<br> <br> I mean after all, I have supported the brand by buying a watch.