Poor service

I placed an order online on the 17th of December 2021 and to date I haven't received my order and the website states that delivery takes 3 to 7 working days. When I contacted Guess for the first time they sent an email with an aramex couriers tracking link but they did not include the waybill number so that I can be able to track my order, and second time Fiona said the warehouse is closed and will only reopen on the 3rd of January 2022.