Poor service

I tooked a watch to them for a strap replacement on the 17.08.2022. and they promise me it will take between 4 and 6 weeks to date i have not get my watch back. The sad part is they do not communicate for this last 3months i have been calling non stop,and everytime i call the manager on the shift would promise to follow up and comeback to me that never happens. I am wondering somedays will i ever get my watch back from them. Their services is pathetic in Menlyn. They dont have customer relations, i would never do business with them again, i bought a lot of Guess watches because i love watches. But i think i will neverbuy Guess watches again nor will i buy any Guess item again not even for my Wife.i am done with their products