Poor customer feedback and lengthy repair time

My GUESS watch has been in and out for repairs since I bought it in December 2016. I took it in the first time in March 19th and it was back in April (25TH)....Upon collection it was noted that it had been damaged in transit and had to be sent back again....again a long wait.. it must have been June / July when it came back....In October the watch stopped working and was sent back for repairs on the 31st of October... After going in to the shop after a few weeks I was told by the assistant manager that it takes 3 months to get sent back from repairs!! Pathetic! I have only had the watch for a year and yet it has been for repairs for at least 3 months thereof. For such a so-called "exclusive / big name brand" I find this absolutely shocking. When I got the repair centre contact number (010) ********** I was informed that they had no record of the watch on the repair number I had been given. Now infuriated. I called the store back and requested they follow up and contact me within 10 minutes with feedback. This did not happen. Store contact number ********** . I am still waiting.