Poor after-sales service

Horrible exchange policy.

As opposed to every other major franchise in South Africa, Guess has a 10-business day exchange policy. I do not live in a big city. I was gifted a T-shirt that did not fit me, and I could only exchange it when I had the chance to go to the city again. Guess said they could not exchange the T-shirt because it’s been more than 10 business days.

They also said that they had returned the rest of the stock of the t-shirts like mine to their warehouse, but I saw one of them on the shelf.

Guess sells clothes at very high prices with no after sales service. Look at the number of negative reviews for Guess on Hellopeter. I will be sure to take my business elsewhere in future.