Pathetic service

This store has swiped 2 expensive garments twice and has charged me more than what I would have paid. How is it that this brand is always giving me issues. 2 weeks ago i had to call guess head office to get my wifes millenium watch which the band had split. i have tried for 6 moths to contact steefan. i cannot understand how someone could work in head office and not return the call of a consumer. my wife has 20 guess bags and i will never by her another. not because of the brand but because of the people who sell this brand.