Not even a response to my damaged wallet complaint

I sent Guess in Gateway an e-mail containing pictures of my ladies wallet and the fact that a piece of leather from the back was missing? It was nowhere near a seem or corner and therefore not caused from wear and tear but obviously poor quality? I asked them to let me know what to do about it and they have never even bothered to reply or respond to my e-mail in weeks? We pay a fortune for Guess products and expect good quality but clearly Guess don't care about their customers. I'm disgusted and probably would never buy anything from them again!