DONT WAIST YOUR MONEY ON GUESS PRODUCTS!

DONT WAIST YOUR MONEY ON GUESS PRODUCTS! I bought a pair of shoes for R999.00 at the end of April, by the 1st of June they were already coming apart from the sole. I called customer care because I bought them in JHB but live in Durban so couldn't take them back from where I bought them. I arranged to go and swap them at the Guess shop in Gateway. When I got there the shoes that look exactly the same where marked at R1800.00 so I was told if I wanted them I would have to pay in R800.00.(When I asked why they more expensive they told me I bought mine from a factory shop which did not make sense as I bought them from Cradlestone Mall) I was willing to pay the R800.00 because I needed shoes and really liked them, but they didn't have my size. They gave me a slip for R999.00 as they would not give me the money so I said I would come back as I didn't like the other shoes( and they had just sold the last size in the shoe that same morning). When I went back at the end of June the staff were RUDE! I walked in and asked if they got the shoes in my size and they rep**** saying did you order your size. (I was not told that I would have to specifically have to order my size)! They told me I must go to Galleria Mall or the Pavilion Mall (I did not have shoes now as they took mine and I wanted shoes for the Durban July) but they couldn't tell me if any of those shops had my shoes in my size. I explained that I could not drive all the way there not knowing if they had the shoes or not so they said I must call them to find out! When I left the store I called the customer care Centre to explain what a terrible service I received from them and how rude they were. Custom care ended up calling the malls to confirm and no one had my shoes and they would have to get them from JHB but wouldn't get them in time for the Durban July. Custom care also advised that the reason I had to pay in was because the shoes that was in Gateway had a thicker soul than the ones I had. Also Gateway said I returned brown shoes and the shoes I returned were completely white!! if you look on Guess website there is no different white shoes where the soles are thicker or thiner its one type!!! I told customer care they must then give me back the damage shoes and when they finally have the shoes in my size I will come and do the exchange. Custom care said if I take my damages shoes back to use for the weekend, that I will not be aloud to bring them back! They wouldn't give me a cash refund either! I took the shoes as I needed them!!!! For a brand you are spending so much money on you would expect better quality, service or at least your money back for an item you paid for!!!! My shoes look terrible and it hasn't even been a year! AND GUESS DONT CARE! DO NOT SUPPORT THIS BRAND!!!!