BK
Banele K

1 reviews | Active since Apr 2018

22 Apr 2018, 19:46

Are you sure”client” this is not ***** says the manager

I would like to complain about the awful service I received from Guess Illanga Mall in Nelspruit.I was there today to buy a couple of garments when I had this disgusting service I received from their manager Casandra.In a nutshell I paid my items with two cards one was my normal banking card and the other one a gift card.I paid 80% of the total of my items by my bank card and wanted to pay the difference with my gift card.My gift card serial numbers are erased from the card so I have stored the card number on my phone,the moment I pulled out my card the manager came in to just the guy who was assisting me with my purchase to say to me “the customer” am I sure this isn’t ***** of which I rep**** by asking “is this how you speak to customers” and she said egotistically I’m the manager so I’m doing my job.I was so agitated and then asked is it going to made a difference if I receive the card transaction notifications on my phone. Of which she then said yes that might save you ,we then went ahead swiped the gift card and I received my notification on my phone of the amount that went off my card on the spot and I showed the manager my Sms notification of the cash and asked her to apologize for treating me like this and she said no she won’t apologize as she was doing her job as a “manager” and told me if I’m not happy with that I can return the items.Once I heard that from the “manager” I then asked to return all my items.In the midst of all of this I was recording this on my phone and I was disrespected in a way that I’m willing to post the recording through out all my social media platforms.Thank you Guess for a wonderful service

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