Appalling one star service from GUESS GATEWAY!

GUESS GATEWAY SHOPPING MALL - incident took place on Sunday 20/02/22 . I and my partner were entering the store and I didn’t notice the sanitizer but my partner did and so she sanitizes and I get told to sanitize too by a gentleman in store so she sprays my hand and the second time misses and sanitizer spilled on a counter top near some tops. My partner apologizes and then A lady By the name Wendy Xaba comes screaming at my partner in an evidently disrespectful manner and approach to ask why she did that and what she would’ve done if the sanitizer went on the t shirt ? Couldn’t she see there’s t shirts? And more! All this while I’m watching before I interrupt and say sorry. And I ask my partner to stop talking, I ask Wendy , if she didn’t just hear my partner apologize, I also ask her who in their sane minds would walk in a store, take sanitizer and purposely spray the merchandise??.. i then proceeded to tell her how her approach was terrible and not to tread or talk to others customers in that manner. The other colleagues then began to apologize for the whole incident on her behalf.

To say the least , Her presence was appalling and terrible beyond reasonable doubt! we are customers not numbers and more than that we are adults. For your sake as a business take the necessary steps to instill respect and professionalism in your employees.

Sadly for you, you have lost a customer. But at least with this you’ll make some changes.