3 weeks and yet no response/sms/phone call.

Hi,<br> <br> I handed in a watch for a battery replacement at the Pavilion Guess store in which I was promised atleast prompt response and sms's on whats happening. This was on the 14th of February, I sent the watch in for a battery replacement as I was told that no other watch shop can change the battery.<br> <br> Neel, the consultant that helped me and took the watch, told me that the watch would be back by last Thursday latest, (5 March 2015) and still nothing. <br> <br> Do I need to ask for a refund for this ridiculously priced watches when the battery only lasted 2months since purchase? <br> <br> Or do I need to get the ombudsman/news involved as Guess is highly over priced for poor quality?<br> <br> I do not recommend anyone to use the pavilion Guess store for any repairs as they lack in service and its been 3weeks for a silly battery repair, and the battery lasts 2 months, so as a matter of fact, you wont really have time to wear it... SO DONT BUY IT!