GUCCI - PREMIUM INTERNATIONAL BRAND DISAPPOINTS

My husband bought me a Gucci handbag as a birthday present 4 years ago. This particular style of handbag has a gold link chain and a small leather shoulder strap attached to the chain. The gold on the chain has discoloured and the stitching on the shoulder strap has come undone, exposing the lining between the 2 pieces of leather, making it look shabby and cheap. I cannot wear the bag in the condition it is in. I took the bag to the Gucci store at the V&A Waterfront and they came back to me and quoted me over R2000 for the repair. I expressed my dissatisfaction at being charged for what is clearly a faulty product (the chain and the loose stitching), but eventually relented and agreed to pay 50% of the cost - this offer Gucci declined, and my offer now no longer stands. It is very disappointing that a premium brand like Gucci treats it's customers in this fashion. This was money not well spent and disappointing for my husband who believed he was gifting me a lifetime purchase. Gucci can keep the handbag, as I have no use for it in it's current condition, and look at it to remind themselves of how not to treat your customers.