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I lodge an insurance claim for a cellphone on 15/11/2021 in store at Fochini Benoni today I called them Andy told me that my 1st born daughter is the listed user she must make affidavit etc but my 2nd born was the one who used that device after it was replaced, I was never informed that I must change the user details after paying insurance for the past 3 years I only heard it today I'm really ****ed with how we are treated when insurance companies must replace our lost items. The Ref no is ANDY 17/11/2021 time 13:33 call was 28:12. It's a Samsung J4 core now its a storie of escalating the matter.