Worst Service Ever From mtn Claims

I Cannot Begin to Describe How I Feel but I Feel I Should voice my Opinion..its feels like a Decade And I Have been calling and Still not response .I Took A phone with MTn in gateway aand Guard Risk as my insurance a..Been paying and In December I was ****** and I Reported And went to Store and Submitted all the required documents and I must say I Expected things to Be Fast Cause I'm A Customer But only to Feel disrespected and cheated on ..The Agents from guard Risk insurance didn't help me But they would Dropped all my calls And After 2 months They Decided to check on the system that my claim was declined But what confusses me Is that when I Was ****** I called mtn Customer care to Blacklist my phone and get the itc Number But they said the sim Card was not on the phone but I have been paying for the insurance Ever since .its was an iPhone 7 .even When I Wanted To speak to a manager they would drop the calls ..and Even when I cancel the insurance they still debit the insurance money which I felt was Bad and annoyed ..Terrible service ever..allnI Wants is My Claim to be heard All that