SK
Sphesihle K
1 reviews | Active since Aug 2020
26 Aug 2020, 12:31
Where is my Replacement device?
I put a claim through on 11/08/2020, the claim was approved on 20/08/2020 with the device ordered on 21/08/2020 on *** after numerous calls in between I get informed that my device was ****** at the supplier. SO I'm here phoneless and about to pay for contract I have not used in almost a month. Wheen will get a phone MTN Insurance?
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Replies (2)
Guardrisk Insurance's replyOfficial
11 Sept 2020, 15:48 Dear Sphesihle K ,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply11 Sept 2020, 15:48
Official
Dear Sphesihle K ,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
14 Sept 2020, 17:26Dear Sphesihle K ,
It has come to our attention that your claim was resolved and your device was delivered to you.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns. Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
It has come to our attention that your claim was resolved and your device was delivered to you.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns. Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply14 Sept 2020, 17:26
Official
Dear Sphesihle K ,
It has come to our attention that your claim was resolved and your device was delivered to you.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns. Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
It has come to our attention that your claim was resolved and your device was delivered to you.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns. Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team