cC
coetzee C

1 reviews | Active since Sept 2016

29 Sept 2016, 12:30

Warranty claim ripoff Mtn pty (ltd) guardrisk insurance

<p>Good day</p> <p> </p> <p>I spoke to Ntombi Zida and porsia @ Mtn pty (ltd) guardrisk insurance</p> <p>Non of them can help me with the problem about My lg i send in for repair</p> <p> </p> <p>Porsia told me that ther wil be no exses payment from the Repair because my phone is stil under warenty</p> <p>Then i spoke to Ntobi and zida they want to make me pay R750</p> <p> </p> <p>Zida told Me and my father to pay R 300 over the phone because whe are not at mtn incurance but Aoutopage</p> <p> </p> <p>Then i ask ntombi to send me the invoice of R300 then she reply with a R750 invoice</p> <p> </p> <p>I wher at Autopage because I resevd good sirves now that thy are close im Back at stupid MTN</p> <p> </p>

0
Replies (3)
Guardrisk Insurance
Guardrisk Insurance's reply03 Oct 2016, 08:12
Official

Dear Andre Coetzee

We acknowledge receipt of your query and can assure you that the matter will be investigated and feedback given.

Yours Sincerely

The Guardrisk Team

Guardrisk Insurance
Guardrisk Insurance's reply04 Oct 2016, 14:40
Official

Dear Mr Coetzee

We have contacted the service provider to further investigated your complaint received via Hello Peter.

It was established that the current service provider has taken over the insurance administration function for your previous insurer. We can also confirm that you were contacted and advised in writing (insurance claim notification) on the required excess payable of R750-00.

The service provider has also received your POP (proof of payment) for the aforementioned excess amount.

Your Sincerely

The Guardrisk Team.

cC
coetzee C's update04 Oct 2016, 14:54
Reviewer Update

If u say u can also confirm that i were contacted and advised in writing (insurance claim notification) on the required excess payable of R750-00.

Pleas send youre proof

If u cant then it is trought !!!!