VERY POOR SERVICE!!!!!!!!!!

Your service is poor guys!!!!im so annoyed right now because I’m also experiencing the same thing, and my claim was registered on 13 or 14 of October but till now I’m still waiting for the claim to be finalized, if I don’t call I don’t get feedback and won’t know what’s happening with the claim!

I was advised that my phone would be send to me within 2-3 working days counting from Last week Thursday as the repairer has repaired the phone so when I called on Monday I to follow up I was told that the phone is not repairable and that it would be replaced, so I need to pay another excess fee, I paid it and left it at that, I didn’t want to talk to much.

I call again today to follow up so I’m informed they haven’t received POP(proof of payment) so I resent it today again to the Mtn email ( I spoke to Christina) she assisted me in ordering the replacement phone but advised me I would get the phone on Friday or Tuesday the lastest, then I said ok.( but thinking about it now I realize that I can’t wait for that long, I mean this claim has been pending for far too long now) I want this resolved ASAP, the delay is not on my side and the excess was paid on time(immediate payment) everything you asked for was provided on time so I have no idea why I’m being treated this way! I would like feedback and the replacement phone ASAP if not then I’ll be forced to escalate this matter to the ombudsman!!!