Unresolve claim.

I have insurance with Huawei Care underwritten by Guardrisk. I am writing to express my concern regarding the status of my claim for the lost phone, which I submitted on the 29th of December 2025. Despite submitting all the required documents, I have been following up almost daily and have been informed that you are still awaiting feedback from Guard Risk.

It has now been almost three weeks since I submitted my claim, and I am quite disappointed with the lack of progress. As a loyal customer who consistently ensures that premiums are paid on time, I expect a more timely response to claims.