UNPROFESSIONAL SERVICE

Good day, I have a game store account (RCS), was retrenched in May 2024, submitted claim for customer protection plan was approved from June to November 2024 they paid my installments, as per they approval email should I still be unemployed I needed to submit my full November bank statement in order for the claim to be extended ,did so. Received feedback 18 December 2024 via email and sms claim was ones again approved, however they have not made payment as yet to game store now my account is in arrears for 3 months and they have the audacity to send me sms (pay your game account or your customer protection policy will laps). I have send the claims department several emails, no responds and called them yesterday morning gave my ID number and they put on hold for. +-10 min than my air time was depleted (kindly note, Im unemployed I do not have funds to by airtime) ,consultants didn't even have audacity to call me back. My credit score has had a very negative effect because of this. As I can see here this seems to be a trend with gaurdrisk to avoid paying. This is really not on.