Unhelpfull

In March 2014 I bought a Polo through NTT Paarl. We requested an extended warranty. We assumed that it would be an extended factory warranty but they went through Guardrisk. NTT Paarl never advised me otherwise. I booked my vehicle in for problems 12/06 when I was advised about the warranty. I put the service on hold and tried contacting Guardrisk. Boy, what a challenge to get the correct department. Firstly, on the warranty document there is NO telephone number. Googling numbers, phoning numbers, being put through, being placed on hold only to get transferred to another department. Eventually landing at correct department only to be told that the warranty is not loaded/they can't find it!!! I lost it over the phone. Requested person to put me through to supervisor as he wanted to be put through to customer service. The supervisor put the phone down in my ear. Great service you guys!! I would appreciate if someone can call or e-mail me about this mess that I have to deal with so that I can sort out my car.