Unbelievably Poor Service Delivery

<p>My wife underwent a procedure more than a month ago. 2/3 weeks ago the claim was submitted and documents were requested which were sent. After 3 follow ups where it was confirmed the documents are received and in order we are now informed that the incorrect documents have been sent. We have now sent the "correct" documents and i expect this claim to be prioritised and settled today. We have been patient and it has now run out. If this is not sorted out before 14:00 today i will escalate this to your senior management eg. Chief Operations Officer Mr Coetzee.</p>