JW
Jacques W
1 reviews | Active since May 2021
18 Nov 2025, 13:30
Unaddressed Warranty Cancellation & Disputed Refund – Ignoring Signed Policy
Unaddressed Warranty Cancellation & Disputed Refund – Ignoring Signed Policy
I am lodging this review due to the complete lack of action regarding a simple question I asked due to a cancellation request and a subsequent refund dispute, despite multiple attempts to resolve the matter.
I have cancelled a mechanical warranty within the contract boundaries of a cooling-off period. I presented a question to Guardrisk on this matter of what their cooling-off terms entail (Guardrisk being the underwriters), and instead of presenting me with an answer, my question was just forwarded to the 3rd party, already ignoring my dispute.
#BlackFriday
Helpful (0)
Replies (3)0
Replies (3)Guardrisk Insurance's replyOfficial
18 Nov 2025, 13:41Dear Jacques Westhuizen
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply18 Nov 2025, 13:41
Official
Dear Jacques Westhuizen
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
JW
Jacques W's updateReviewer Update
19 Nov 2025, 10:57Email is hidden—only ***** is visible
And no communication since yesterday is recieved
And no communication since yesterday is recieved
JW
Jacques W's update19 Nov 2025, 10:57
Reviewer Update
Email is hidden—only ***** is visible
And no communication since yesterday is recieved
And no communication since yesterday is recieved
Guardrisk Insurance's replyOfficial
20 Nov 2025, 10:39Dear Jacques Westhuizen
Kindly note we have received the relevant information from your side.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Kindly note we have received the relevant information from your side.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply20 Nov 2025, 10:39
Official
Dear Jacques Westhuizen
Kindly note we have received the relevant information from your side.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Kindly note we have received the relevant information from your side.
The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
