JW
Jacques W

1 reviews | Active since May 2021

18 Nov 2025, 13:30

Unaddressed Warranty Cancellation & Disputed Refund – Ignoring Signed Policy

Unaddressed Warranty Cancellation & Disputed Refund – Ignoring Signed Policy

I am lodging this review due to the complete lack of action regarding a simple question I asked due to a cancellation request and a subsequent refund dispute, despite multiple attempts to resolve the matter.

I have cancelled a mechanical warranty within the contract boundaries of a cooling-off period. I presented a question to Guardrisk on this matter of what their cooling-off terms entail (Guardrisk being the underwriters), and instead of presenting me with an answer, my question was just forwarded to the 3rd party, already ignoring my dispute.

#BlackFriday

0
Replies (3)
Guardrisk Insurance
Guardrisk Insurance's reply18 Nov 2025, 13:41
Official
Dear Jacques Westhuizen

Thank you for raising your concerns with us.  

The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.  

Feel free to contact us should you need anything else.

Regards 
The Guardrisk Team 
Email: *** 
JW
Jacques W's update19 Nov 2025, 10:57
Reviewer Update
Email is hidden—only ***** is visible

And no communication since yesterday is recieved
Guardrisk Insurance
Guardrisk Insurance's reply20 Nov 2025, 10:39
Official
Dear Jacques Westhuizen

Kindly note we have received the relevant information from your side.

The query has been escalated to the relevant team for investigation, and you will be contacted for further assistance.  

Feel free to contact us should you need anything else.

Regards 
The Guardrisk Team 
Email: ***