THEY ARE A ******* AND HAS PATHETIC/NO CUSTOMER SERVICE

I am disgusted in the service received, for almost 2 years I have been insured by Guardrisk and I put in a claim for my cellphone because I was pick pocketed and my claim was rejected because there was no force or bodily harm done but yet I am covered for theft. Is that not theft taking a phone out of my pocket without me knowing. What made it worse is that for 3 weeks I had to do the follow ups, no calls no emails not assisting me in anyway. I disputed my claim results, I was told to email Guardrisk and for 2 weeks now I have received no call or email from them as to what is happening.

DO I NEED TO BE KILLED FOR MY CELLPHONE BEFORE MY CLAIM GETS APPROVED YET I AM COVERED FOR THEFT?

I wouldnt recommend anybody to deal with this company not only do they rip you off with premiums but also have no/pathetic customer service