Terrible service and assistance

<p>I logged a co-payment claim on 13th March 2017. Only after calling in 4 days later speaking to Johnny was my claim number ********** 9 loaded reference number</p> <p> </p> <p> </p> <p>I received an sms the 17th for outstanding documents which were sent via email the same day...once again no feedback. I called again 22nd March and Shana told me it was the wrong document so I obtained the correct one from the medical aid and sent it off.</p> <p> </p> <p> Monday 27th March still no feedback so I called again spoke to Kagiso who told me they need a different document she needed proof of co-payment from medical aid. I obtained it we even emailed my broker Regina Sello for this. I again obtained and advised as per discovery where to look and how the statement worked.</p> <p> </p> <p>Still nothing</p> <p>The 30th March I called again spoke to Johnny again nothing has been done he will escalate it to technician and advise the outcome.</p> <p>I go back to hospital 5th April with a co-payment again and need to pay and book Monday 3rd April but Admed has done nothing. Do you think people just have R4000 lying around??? Due to non-compliance of 7 - 10 days pay-out. Me constantly calling I may have to cancel my hospitalisation thank you Admed way to kick a sick person down.</p> <p> </p> <p>Friday 31st March 15h57 I get an sms again with outstanding documentation</p> <p>I have submitted the medical aid itemised billing 9 times what more do you want from me</p> <p>Funny on submission of your claim you only ask for the following documentation – which has been submitted but no pay-out</p> <p>Pre-authorisation letter Proof of payment Hospital account</p> <p> </p> <p>Still NO RESPONSE</p> <p>Pathetic I pay on time yet get treated like this its horrific and every year getting worse</p> <p> </p> <p>Absolutely disappointing</p> <p> </p> <p>My other claimed emailed in 22nd March 2017 for shortfall has to date not been registered at all.</p> <p> </p>