Stay away from Medgap

I have the policy with medgap for almost two years. Never had shortfalls on my medical aid until now. As a Bonitas member I was told upon signing that I don't need to submit claims as they will be automatically be submitted on my behalf. Upon receiving the statements of my shortfalls I tried contacting medgap with no luck. All my emails are being ignored. I sent over ten emails already. I then called Bonitas to ask if they can send the claims to medgap, the consultant said they don't do that I have to contact them directly.

My problem is the money that I have been paying for almost two years, I do want to move to another insurer but medgap would have ****** me a great deal.

I wouldn't recommend it to anyone. Their premiums are higher than all in the market but they don't do anything.