TM
Tebogo M

1 reviews | Active since Jun 2021

02 Jun 2021, 16:06

Stay Away from Gaurdrisk insurance if you want peace in your life

I had a cellphone insurance underwritten by gaurdrisk via MTN. i Cancelled my insurance however they still bill me.i have called the call center and they taking me me up and down,and the worst thing is that the billing happens on their system with nothing being debited from my account as i have blocked them but that money keeps accumulating and on my credit it has put me on default now i cannot buy a house or anything on credit.The accumulation of this money is rather absurd because insurance cancels it self when you dont pay it.

i have even lodged a complaint with the ombudsman. I will would advise people to stay away from it. The call center agent are not helpful , they never have a supervisor whom you can ecsalate the issue with.

0
Replies (2)
Guardrisk Insurance
Guardrisk Insurance's reply02 Jun 2021, 21:10
Official
Dear Tebogo M,

Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely
The Guardrisk Team
TM
Tebogo M's update27 Oct 2022, 17:49
Reviewer Update
Even now I have not been asisted by you guys

You are playing with people’d lives