Shocking service - zero response from your Repairs Centre

I have an insurance contract with Guardrisk Insurance on my MTN mobile contract. Its not 14 working days since my mobile was taken in for repairs (nearly three weeks!) Every time I call the insurance centre they try make contact with repairs centre and same answer comes back - we can't get hold of them, or your device still in repairs .. without ever giving me definitive answers! its absolutely unacceptable and you should cut ties with Idrodlab! They are useless and unprofessional

Under my policy contract you guys have to repair my phone within 14 working days - due to the fact today is the 14th working day and there is still zero news as to when my phone will be returned to me, I demand you guys provide me with a new phone. This is not the service I signed up for and pay my monthly insurance for!

Call me on *** to resolve this matter once and for all