Shocking and Appalling Service – Avoid Smartsure 2020/GaurRisk at All Costs!

I am utterly appalled by the disgraceful service I’ve received from Smartsure 2020 (Pty) Ltd regarding my insurance claim. My experience with this company has been nothing short of a nightmare, filled with endless delays, shockingly poor communication, and what I believe to be ********* practices.

My vehicle was involved in an accident on the 3rd of June, 2024. Despite promptly reporting the incident and providing all necessary documents, Smartsure has dragged their feet every step of the way. It took them weeks just to appoint an assessor, and even then, I had to chase them for updates constantly. The communication from their team, particularly from Sarah, has been practically non-existent. I was promised weekly updates, yet I haven’t heard anything from them for over a month!

To make matters worse, the assessments of the damage to my vehicle have been all over the place, ranging from R76,000 to a ridiculous R168,000. The latest assessment, which seems highly inflated, is being used as an excuse to write off my vehicle as “uneconomical to repair.” This is despite my car being valued at R234,000! It’s clear to me that this is nothing more than an attempt to avoid paying for repairs.

The company’s lack of empathy and concern for their customers is shocking. I was provided a courtesy car for 20 days, but no extension was offered despite the outrageous delays in the repair process. This has left me scrambling to cover the cost of alternate transportation, adding even more stress to an already infuriating situation.

In short, Smartsure 2020 is a company that doesn’t care about its customers. Their service is appalling, their communication is nonexistent, and their practices are highly questionable. I wouldn’t recommend this insurance company to my worst enemy. If you’re considering using Smartsure, do yourself a favor and look elsewhere – this company will only bring you endless frustration and financial strain.