Service is terrible / no feedback or assistance

Good day<br> <br> I would like to lay a complaint against the call centre staff for supplying inaccurate feedback to customer queries<br> <br> I logged a claim on the 29th February 2016 - no response or feedback<br> I then re-logged it 6th March and received acknowledgement of my claim<br> <br> In the 15th I received and SMS for outstanding documentation which was immediately submitted<br> <br> I waited again a week with no feedback or acknowledgement<br> <br> I called Tuesday 22nd March to follow up and the call centre lady told me I would have feedback by Thursday 24th March 2016 - NEVER RECEIVED<br> I then call the afternoon of the 24th and was told by the call centre gentlemen it would be escalated to accessors - NEVER HAPPENED<br> I again called this morning only to be told exactly the same as last week it must still go to the assessors<br> SO WHO IS LYING AND WHY<br> <br> I had to borrow money from the bank are you going to pay my charges due to non payment<br> <br> Admed's back log should not be my problem<br> <br> Very disappointed only now received as SMS stating it has gone to assessors so what do I wait another two weeks for answers<br> This is totally unacceptable