service does'nt get more worse

MTN Insurance your service is beyond *******. 3 weeks to get my Phone replaced and still not delivered. everyday a new more *********** call centre agents tells me a new story, and if they cant give me an answer the call drops. i was promised delivery today or tomorrow from last week Thursday's delivery date to this. then i phone to confirm it changed to Thursday or Friday. it took 1.5 weeks to get the claim authorized 5 days to capture the phone i settled for 3 days to generate a purchase order and 3 days to generate a waybill. i have even indicated that i will collect the the phone from 14th Avenue office but no i gotta wait, and while i do that my business stands. so tell me please you *********** fools when am i getting my Phone —