JW
Jamiun W
1 reviews | Active since Oct 2019
15 Jan 2020, 17:11
******** me out of my money
Worst Insurance company ever!!!!! I have been trying for the passed 3months to get any feedback regarding my claim but up until this point this ******** have not come back to me. Not even once. My phone broke 3months ago and i send my claim through MTN. My phone is still laying broken at home and no end it sight as to when it will be sorted.
Helpful (0)
Replies (4)0
Replies (4)
Guardrisk Insurance's replyOfficial
15 Jan 2020, 23:19Dear Jamiun W
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply15 Jan 2020, 23:19
Official
Dear Jamiun W
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
JW
Jamiun W's updateReviewer Update
16 Jan 2020, 10:02With no reply from you as expected I decided to phone in again. In the passed hour I have spoken to Hazel Mfandu and Tamia Aondowe. Both of them has kept me on the line so long (12-13minutes) and then the phone goes off in my ear. I have requested to speak to their manager which at the time is a lady called Elizabeth but to this point I have never spoken to her or heard from her in any way. The Agents informs me that they will physically go to her and then I can speak to her but somehow that process takes so long (12-13minutes) that I stay waiting on the line and the phone goes off in my ear.
This is the most pathetic customer service I have ever received from a company to which I pay my fees everymonth.
This is the most pathetic customer service I have ever received from a company to which I pay my fees everymonth.
JW
Jamiun W's update16 Jan 2020, 10:02
Reviewer Update
With no reply from you as expected I decided to phone in again. In the passed hour I have spoken to Hazel Mfandu and Tamia Aondowe. Both of them has kept me on the line so long (12-13minutes) and then the phone goes off in my ear. I have requested to speak to their manager which at the time is a lady called Elizabeth but to this point I have never spoken to her or heard from her in any way. The Agents informs me that they will physically go to her and then I can speak to her but somehow that process takes so long (12-13minutes) that I stay waiting on the line and the phone goes off in my ear.
This is the most pathetic customer service I have ever received from a company to which I pay my fees everymonth.
This is the most pathetic customer service I have ever received from a company to which I pay my fees everymonth.
Guardrisk Insurance's replyOfficial
21 Jan 2020, 11:27Dear Jamiun W
Thank you for raising your concerns with us.
As discussed the matter has been escalated to the relevant department ,who will in contact with you .
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply21 Jan 2020, 11:27
Official
Dear Jamiun W
Thank you for raising your concerns with us.
As discussed the matter has been escalated to the relevant department ,who will in contact with you .
Yours Sincerely
The Guardrisk Team
JW
Jamiun W's updateReviewer Update
30 Jan 2020, 14:43So now you have collected my phone and told me that it will take 4/5 days but it has been 7days and no feedback. Again I had to call you today just to tell me that you only received the phones papers today and cannot give me feedback as to when it will be sorted. Clearly you have no concern as to when you will give my phone back. The Pathetic service just continues
JW
Jamiun W's update30 Jan 2020, 14:43
Reviewer Update
So now you have collected my phone and told me that it will take 4/5 days but it has been 7days and no feedback. Again I had to call you today just to tell me that you only received the phones papers today and cannot give me feedback as to when it will be sorted. Clearly you have no concern as to when you will give my phone back. The Pathetic service just continues