****-****-****. Cell phone insurance Underwriters!

My insurance claim was rejected by the MTN insurance underwriters due to an admin errors on the insurance policy when they captured the policy documents on the side end, and now they are using the incorrect info. to reject my claim by the "******* so called Underwriter" insurance company because of these reasons "Unfortunately the Device was not used with the SIM Card or Cell Number that was issued with the device you insured just before the loss as required in the Policy Wording."

But when I took the insurance policy by telephonically, and I have EXPLICITLY advised the service consultant that “My contracting numbers for the insurance is *** where insurance premium is collected from my cell phone account, BUT the insured device numbers is *** - which is been used on my daughters cell phone, Samsung Galaxy A51.

Interesting , it was not the first incidence to occur though, as they have once the rejected my claim in 2020 because of the SAME REASONS, and after I lodge complaint with the Ombusman for Short term insurance - then the changed their decision and approved my claim. Stange hey??

Seemingly the "******* so called Underwriter" will always reject your insurance claim, and after you dispute with the Ombudsman then they have tendency to reverse their decision and approve the claim.